|PCI Webinar: Working with Angry Customer Behaviors|
Event Type: Training|
Start Time: 12:30 PM
End Time: 1:30 PM
Oh yes…they’re out there and they’re coming to your library. Angry, nasty and even downright unreasonable customers on a mission to tell and show you how they feel. Their behaviors really are difficult!Library: Southern Maryland Regional Library
The good news is that you can choose to not let them drag you down or ruin your day. And by using a few proven techniques and questions some of these angry customers could actually leave feeling better!
The Dealing with Angry Customer Behaviors webinar is an interactive program filled with practical and useful information that you’ll be using to more effectively handle your Angry Customers the next time they are in front of you!
Participants will learn and begin to master:
• Using the E+R=O technique to reduce stress and improve their response to situations they can or cannot control
• 3 powerful techniques for not “eating the angry customers poison” and not taking things personally
• Specific phrases to use with customers that help keep emotions under control
Registration Ends: 2/12/2019 at 11:55 PM
St Mary's, Calvert, & Charles County Library Staff Only. -This session uses VoIP, speekers and high-speed Internet are required. Please also include email address to receive the session link.Contact: Jennifer Hopwood
Contact Number: 301-884-0436
Presenter: Andrew Sanderbeck
We're sorry. The registration deadline was 2/12/2019 at 11:55 PM.