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PCI Webinar: Working with Angry Customer Behaviors

Event Type: Training
Date: 2/20/2019
Start Time: 12:30 PM
End Time: 1:30 PM
Description:
 Oh yes…they’re out there and they’re coming to your library. Angry, nasty and even downright unreasonable customers on a mission to tell and show you how they feel. Their behaviors really are difficult!
The good news is that you can choose to not let them drag you down or ruin your day. And by using a few proven techniques and questions some of these angry customers could actually leave feeling better!
The Dealing with Angry Customer Behaviors webinar is an interactive program filled with practical and useful information that you’ll be using to more effectively handle your Angry Customers the next time they are in front of you!
Participants will learn and begin to master:
• Using the E+R=O technique to reduce stress and improve their response to situations they can or cannot control
• 3 powerful techniques for not “eating the angry customers poison” and not taking things personally
• Specific phrases to use with customers that help keep emotions under control
Library: Southern Maryland Regional Library
Registration Ends: 2/12/2019 at 11:55 PM
Other Information:
 St Mary's, Calvert, & Charles County Library Staff Only. -This session uses VoIP, speekers and high-speed Internet are required. Please also include email address to receive the session link.
Contact: Jennifer Hopwood
Contact Number: 301-884-0436
Presenter: Andrew Sanderbeck
Status: Closed
Please Note
  • Attendee MUST give 24 hour cancellation notice to allow others on the waiting list to attend.

We're sorry. The registration deadline was 2/12/2019 at 11:55 PM.