spacer
Improving Library Service to Patrons with Mental Health Issues

Event Type: NONE
Date: 8/1/2017
Start Time: 1:00 PM
End Time: 4:00 PM
Description:
 Learn strategies for providing good customer service to those with mental health issues (both external and internal customers). Topics covered will include different diagnoses, modeling good interactions, and strategies for improving patrons' library experience, particularly in the areas of communication and behavior. We will discuss sample scenarios and how to handle them. You will also learn about resources for further information and organizations in your community that can help your patrons.
Library: Southern Maryland Regional Library
Registration Ends: 7/24/2017 at 11:55 PM
Contact: Jennifer Hopwood
Contact Number: 301-884-0436
Presenter: Erin Kelly- SLRC
Status: Waiting List
Please Note
  • Attendee MUST give 24 hour cancellation notice to allow others on the waiting list to attend.

We're sorry. The registration deadline was 7/24/2017 at 11:55 PM.